Shipping policy

Shipping Policy

Effective Date: 2026-10-20

1. Introduction
At Restora Active, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on www.restoraactive.com.

  • Service name: Standard Shipping
  • Price: Free USA shipping on most orders. Any order with an exception will have this on the product page and at checkout.
  • Handling time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Total delivery time: 3 to 9 business days
  • Destination: United States
  • Coverage: All products unless a product page says otherwise
  • Order cut-off time: 5:00 PM EST. Orders placed before 5:00 PM EST are processed the same business day. Orders placed after 5:00 PM EST will not be processed the same day and will begin processing the next business day.
  • Restora Active is owned and operated by Restora Active LLC

2. Shipping Destinations
United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion
We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free USA shipping on most orders. Any order with an exception will have this on the product page and at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

  • Handling time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Total delivery time: 3 to 9 business days from the time you place your order
  • Order cut-off time: Orders placed before 5:00 PM EST are processed the same business day. Orders placed after 5:00 PM EST will not be processed the same day and will begin processing the next business day.

Business days are Monday through Friday, excluding U.S. holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking
After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues
Delayed or lost packages
If your delivery exceeds the 3 to 9 business day window, email us at hello@restoraactive.com or call +1 984-372-1372.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged, defective, or incorrect items

We will arrange a replacement or refund as appropriate.

8. Missing Items
If something is missing from your package, contact us within 48 hours of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Damaged, defective, or incorrect items must be reported within 48 hours of delivery. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: For approved returns, we email you a return label to download and print. The label is free for damaged, defective, or incorrect items. For all other returns, the label cost is deducted from your refund.
  • Restocking fee: 25% of the product price for non-defective returns. No fee for damaged, defective, or incorrect items.
  • Refund timing: Refunds are issued to the original payment method within 7 business days after we receive and inspect the return.

10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable reship fees.

11. Contact

12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Restora Active.