Refund policy

Return and Refund Policy

Effective Date: 2026-10-20

1. Overview
At Restora Active, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through www.restoraactive.com.

Summary

  • Region: United States
  • Return window: 30 days from delivery for unused items. Damaged, defective, or incorrect items must be reported within 48 hours of delivery.
  • Return eligibility: We accept returns for both defective and non-defective products that meet the conditions of this policy
  • Return method: By mail. For approved returns, we email you a return label to download and print.
  • Return shipping: The return label is free for damaged, defective, or incorrect items. For all other returns, the cost of the return label is deducted from your refund.
  • Restocking fee: 25% of the product price for non-defective returns. No restocking fee applies to damaged, defective, or incorrect items.
  • Refund timing: Within 7 business days after we receive and inspect the returned item
  • Restora Active is owned and operated by Restora Active LLC

2. Contact Information
To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns
Returns are accepted under the following conditions:

  • Non-defective items: The return is requested within 30 days of delivery, and the item is unused, in new condition, and includes all original packaging and accessories.
  • Damaged, defective, or incorrect items: The issue is reported within 48 hours of delivery.

Used or installed products cannot be returned unless they arrived damaged or defective.

4. Reporting Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at hello@restoraactive.com. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

Once approved, we will email you a free return label to download and print, and arrange a replacement or full refund at no cost to you.

5. Return Shipping and Fees
Once your return is approved, we will email you a return label to download and print. Please use the provided label and ship the item within 7 days after approval.

  • Damaged, defective, or incorrect items: The return label is free and no restocking fee applies.
  • All other returns: The cost of the return label and a 25% restocking fee based on the product price will be deducted from your refund.
  • Exchanges: Exchanges for the same item do not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs. Original shipping charges, if any, are non-refundable.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items
We cannot accept returns for:

  • Damaged, defective, or incorrect items reported more than 48 hours after delivery
  • Non-defective items returned more than 30 days after delivery
  • Items that have been used, installed, or damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Restora Active, you agree to this Return and Refund Policy.

Restora Active
Restora Active LLC
hello@restoraactive.com
+1 984-372-1372
30 N Gould St Ste R, Sheridan, WY 82801, United States